IBM+Lease+Information

IBM Lease #7826478 Expiration Date- 6/30/10 1-800-426-3552 askeol@us.ibm.com - use this to notify IBM of school's intent to return machines

Deinstallation & Packing of Equipment for Return, which includes Maintenance Qualification: Express Services - __**CONTACT**__ Westee Taylor-1-919-804-6791/1-919-296-6791 __**Contact McCollister’s Moving and Storage at 1 800 257-9595, and ask for the IBM Global Financing Desk.**__ Steve Celardo 262-923-4043 scelardo@us.ibm.com

Stan Shoeppey sshoep@us.ibm.com

=End of Lease Return Instructions= //North America//

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Removing all passwords • Removing all data and information • Removing all programs not licensed to a specific item of equipment • Creating an inspection process
> Version I September 2010 1 > IBM > Effectively managing your PCs and Intel Servers through lease end > End of Lease Guide Highlights > PC and Intel Server (e.g.: System x) > How to ensure a successful end of lease transaction > Handled correctly, managing the end of your PC and Intel Servers lease can be fast, easy, and inexpensive. > Over the years, IBM Global Financing has worked with numerous lessees returning hundreds of thousands > of assets, and we’ve used our experience to develop the materials in this Guide. In it, we’ll walk you through > the options and processes of ending your lease. Following these steps will help make the entire process as > simple as possible, and will ensure that you keep any associated costs to a minimum. > Step 1: Inform us of your end of lease intentions > A key element in your return process should be communication with IBM Global Financing. You can notify > us about your return decision through our EOL help desk (ASKEOL@us.ibm.com), the End of Lease > Supplement or at our online tool, Customer Centre. Informing the expect date of your return would greatly > simplify invoice administration. > Step 2: Establish a deinstallation process > Four key elements of a successful deinstallation plan include: > • Removing all passwords > • Removing all data and information > • Removing all programs not licensed to a specific item of equipment > • Creating an inspection process > Each of these items is discussed in more detail in the following pages of the Guide. > Step 3: Properly identify the assets > To ensure we are able to accurately identify the assets you are returning, please refer to the section entitled > “Packing the Equipment” for guidelines and suggestions. > U.S. Customers > Version I September 2010 2 > IBM > In the event of a mid-lease maintenance swap, please contact your end of lease specialist directly or by > calling 1-800-IBM-3552 or by email at ASKEOL@us.ibm.com, notifying us of the original machine type/serial > number on lease and the machine type/serial number that replaced it. > Step 4: Establish shipping protocols > Establishing standards to aggregate and properly pack the PCs and Intel Servers can lower your shipping > costs and minimize the risk of damage to the equipment. > Many of the PCs we receive are in single boxes; this may not be the most efficient and cost-effective way for > your organization to ship large numbers of PCs. Palletizing shipments of 120 or more units can significantly > reduce your costs and, if done properly, will not increase the risk of damage. > The complete PC and Intel Server End of Lease Guide includes: > • End of Lease Notice Options information > • Packing the Equipment information > • Returning the Equipment information > • Shipping and Receiving information > • A recommended inspection criteria checklist > • A form for calculating the estimated cost of missing or damaged equipment > • Your PC and Intel Server returns checklist > Making your end of lease decision > At end of lease, you must notify us of your intent either by returning the hard copy of the End of Lease > Supplement, or by indicating your decision(s) online through the IBM Global Financing Customer Centre > Tool. For information regarding the Customer Centre Tool and how to register, please visit > ibm.com/financing/us/lifecycle/manage/customercentre/index.html, or contact your End of Lease > Analyst directly. > IBM Global Financing contacts > End of Lease Support Hotline: 1-800-426-3552 > EOL Notification Fax Number: 1-800-677-5209 > PCs and Intel Servers should be returned to: > Flextronics Corporation > 1200 Innovation Avenue > Dock 29-32 > Morrisville, NC 27560 > Dock Master: > 1-919- 413-3227 > For large shipments, please call and schedule dock time at least three days prior to shipment to ensure a > slot at the loading dock. > To determine where products other than PCs, PC monitors, PC servers (IBM @server, xServers, servers) > and PC printers are to be returned, please refer to the following Web site for a complete listing by product: > http://www-03.ibm.com/financing/us/lifecycle/manage/eol/return_locations.html > U.S. Customers > Version I September 2010 3 > IBM > Effectively managing your PCs and Intel Servers through lease end > End of Lease Notice Options > Notification requirements > Our standard contract requires that you notify us of your end of lease (EOL) decision at least 30 days prior > to the lease expiration date. > Notification through a consistent process will facilitate accurate accounting for your decisions by your > organization and by IBM Global Financing. Your decision can be communicated in one of the following > ways: > · fax the EOL quote to 1-800-677-5209 > · send an email to Askeol@us.ibm.com > · use IBM Global Financing Customer Center tool > If we do not receive timely written notice, as defined in the Highlights section of this Guide or by the terms > and conditions in your contract, the lease will automatically be extended according to the terms and > conditions of your lease contract. > Your end of lease options > If applicable to your contract, approximately 60 days prior to end of lease, we send or make available online > the list of the assets approaching end of lease, including a description of each asset, the machine > type/model and the serial number, as well as EOL options and prices. Since our standard lease contract > allows you to make decisions by leased asset or for an entire lease schedule, you have the flexibility to > select options that are appropriate for specific users or groups. Consider the following options when making > your decision: > Option 1: End of lease purchase > We recommend the purchase option for customers whose assets will continue to meet their requirements for > an extended period of time. > Option 2: Extend on a monthly basis > Monthly extensions are available to those who are uncertain as to the installation date of the new > equipment. This flexibility allows you to return the assets with just 30 days’ notice. > U.S. Customers > Version I September 2010 4 > IBM > Option 3: Renewal > PC lease renewals are available for 6, 12 or 18 months beyond the end of lease date. A customized > transition renewal of a period different than these standard terms is also available upon request, to provide > you with additional flexibility. As stated, notification of your intent to exercise these options is required at > least 30 days prior to the lease expiration date. > Option 4: Return at end of lease date > Provide the necessary notification and return the machines at the end of their lease. > Important: Many lessees mark “Return” on their supplement even though they know the rollback will extend > beyond the original EOL date. Customers tell us they do this simply to make sure they have satisfied the > written notification requirement in their contract. When you tell us that you have chosen to return the assets > 30 days prior to end of lease, we stop your billing as of the original EOL date, unless you also provide us > with a return date in the space provided. > If the billing is stopped and the asset is not received at the IBM Global Financing Returns Center > when due, the billing will be reactivated. Note that we expect to receive the same serial number as in > your latest billing. > There are two ways to avoid that additional expense: > • Sign up for a short-term transition renewal period, either choosing the six-month renewal or > arranging a custom renewal by calling our hotline. > • Notify IBM Global Financing of the return date when we can expect to receive the equipment at > our return center. If supplied with a date, we can conclude billing based on that information and > the terms and conditions of your lease agreement. > As indicated in the next section, we recommend planning your return to coincide with the last day of the > month to eliminate partial-month billing. While changes in the planned date may still occur, it will simplify > your end of lease billing significantly. > We can help with end of lease decisions > Our specialists are available to answer your questions and help you manage your portfolio. Possible > solutions include customized lease extensions, base lease extensions associated with hardware upgrades, > and conversions to full payout leases. Please call our end of lease dept at 1-800-IBM-3552 for more > information on how we can help or send an email to ASKEOL@US.IBM.COM. > > U.S. Customers > Version I September 2010 5 > IBM > Effectively managing your PCs and Intel Servers through lease end > Packing the Equipment > Proper labeling > The source of many returns issues is directly related to properly identifying assets or their owners. We take > pride in our end of lease policies and capabilities, such as notification with decision-making that allow you to > determine the best disposition for your assets. However, many assets returned to us are unexpected or > indeterminable. That means, either we have not received notification that they are being returned, or there is > inadequate information included with the shipment to identify the lease assignments. Oftentimes, we receive > shipments without correct company owner name, or serials returned are not the serials in the contracts (if > the serial number was changed during a maintenance swap and IGF was not notified), we have no way of > knowing to whom to credit the return. Also, if we cannot match the asset returned to the asset you meant to > return, billing will continue on the leased asset, creating extra billing. In order to identify your shipment, the > Freight Bill of Lading must be identified with the following information: > 1. Company Name > 2. Company Address > 3. Contact Name > 4. Contact Phone Number > Palletizing vs. single-unit shipping > Many of the PCs we receive are delivered via an overnight carrier and contain only one unit per box. This > may not be the most cost-effective way to ship equipment and may be the result of a decentralized return > process. Palletizing can reduce costs significantly and, if done properly, will not increase the risk of damage > to the equipment. We recommend palletizing for shipments of 120 or more PCs or 75 or more monitors. > While only a small percent of the PCs we have on lease incur damage billing, PCs that are incorrectly > packed can incur costly damage while in transit. Our packing guidelines will minimize the chance of damage > and additional charges. > In general: > • If shipped in boxes or “PowerPacs,” the boxes should be large enough to allow three to four inches of > space between the unit and any side. > • Attach an identification label to the side of the box with cellophane tape. > Make sure the label is securely attached and will not fall off during shipping and handling. > > U.S. Customers > Version I September 2010 6 > IBM > Laptops: > When shipping individual machines: > • Add laptop Unit to Korrvu unit & RSC Carton available via part number 81-1008-17 from > Induspac. 1-919-484-9484 ext 23. Available in sets. > When shipping large quantities: > • Use industry-standard “PowerPacs” (suggested). > • Double wrap each laptop in “large bubble” bubble wrap and secure with tape. > • Place in box on its end, not flat. Fill first level in box. > • Place cardboard layer over first layer of machines. > • Pack second layer of notebooks individually wrapped with bubble wrap. > • Place cardboard layer over second layer of machines. > • Wrap attachments (AC adapters, external floppy drives, etc.) in bubble wrap and place on top of second > layer of machines. > • Seal box with tape. > • No more than two layers of machines within a box. > When returning batteries, cables or other accessories those items must be returned either in the > same box as the unit or all accessories for each unit may be put in a box if included on the > same pallet as the units > Monitors (LCDS and CRTS): > When shipping individual machines: > • Wrap monitor in bubble wrap. > • Place monitor in box laying on its side (not on its pedestal). > • Add power cord and signal cable. > • Be certain to include pedestal base/tilt-swivel stand. > • Ensure pedestal base is securely attached. > · ENSURE ALL CABLES (VGA/DVI) ARE INCLUDED IN THE SAME BOX AND ARE ON THE SAME > PALLET AS THE UNITS. > • Seal box with tape. > When shipping large quantities: > • Wrap monitor in bubble wrap, especially the glass surface. > • Place monitor on its side on the skid. > (An alternative is to place a layer of foam on the surface of the skid so the monitors can be placed with the > glass surface onto the skid.) > • Be sure to place other monitors on the skid so that the glass surfaces are not facing each other. > • Cover the first layer of machines with cardboard and place second layer on top of first. > • No more than two layers should be packaged on a skid. > • The number of monitors per layer will depend on the monitor screen size. > > > U.S. Customers > Version I September 2010 7 > IBM > • Shrink-wrap monitors to the skid to prevent movement of monitors. > • Do NOT place skids on top of each other when packing trailer. > · ENSURE ALL CABLES (VGA/DVI) ARE INCLUDED IN THE SAME BOX AND ARE ON THE SAME > PALLET AS THE UNITS > LCD Displays: > The following suggested packing instructions are for 15" flat panel monitors. These instructions can be used > for larger monitors, with the only variable being the number of monitors/layer: > 1. Place bottom cardboard “cap” on top of the surface of a standard 40" x 48"pallet. > 2. Place 36" x 48" foam pad in the bottom of the cap. > 3. Place a 54" x 48" piece of bubble wrap on top of the foam. > 4. Place six 15" flat panel monitors on top of the bubble wrap. Any cords and cables should be neatly > wrapped around the base of the pedestal. > 5. Place a small piece of bubble wrap (approximately 12" x 16" ) in between each monitor so that its sides > are protected. The bubble wrap should fit under one monitor and on top of the other. > Place under this monitor and over the other monitor > > U.S. Customers > Version I September 2010 8 > IBM > 6. Place a strip of foam (approximately 8" x 48" ) so that it fits between each row of monitors. > Bubble wrap – Foam > 7. Place a piece of foam (approximately 28" x 48" ) over the first layer of monitors and in between the > pedestals. > 8. Place another layer of 54" x 48" bubble wrap on top of the foam. Cut the bubble wrap in half as shown. > 9. Place another six monitors on top of the bubble wrap. In the space between the two rows of monitors, pull > the bubble wrap over the monitors to protect the sides. Also make sure that the bubble wrap is placed so > that the monitors’ pedestals are not touching. Place a small piece of bubble wrap (approximately 12" x 16" ) > in between each monitor so that its sides are protected. The bubble wrap should fit under one monitor and > on top of the other. > Bubble wrap in between each Monitor > U.S. Customers > Version I September 2010 9 > IBM > 10. Place a piece of foam (approximately 24" x 48" ) over the second layer of monitors and in between the > pedestals. > 11. Cut a piece of bubble wrap approximately 24" x 48" and place on the foam. > 12. Place the final three monitors on top of the bubble wrap. Make sure bubble wrap is placed such that > pedestals are not touching. Place a small piece of bubble wrap (approximately 12" x 16" ) in between each > monitor so that its sides are protected. The bubble wrap should fit under one monitor and on top of the other. > Place a piece of foam (approximately 8" x 48" ) in between the monitors and pedestals of the previous layer. > 13. Place a top cap over the top layer of monitors and stretch wrap the pallet. > The stretch wrap should completely cover the load and part of the actual pallet; this will ensure that the load > is secured to the pallet. DO NOT STACK pallets > \ > > U.S. Customers > Version I September 2010 10 > IBM > 14. Make sure the cables (monitor VGA/DVI and power cord) are also packed. > Printers: > When shipping individual machines: > • Remove toner cartridge and place in plastic bag. > • Seal bag with tape. > • Wrap detachable paper-handling devices in bubble wrap. > • Place printer in plastic bag and seal with tape. Add Styrofoam “peanuts” to box and place printer, toner > cartridge and paper-handling devices in box. Finish filling the box with “peanuts.” > • Seal box with tape. > When shipping large quantities: > • Use same procedure as above for toner or ink cartridge. > • Remove all external components (paper trays, paper outlet holders, etc.). > • Package all components removed in plastic bags with sufficient bubble wrap or other insulator to avoid > damage. > • Wrap printer in bubble wrap and place on skid on a flat side. > • Place layer of cardboard on top of first layer of printers. > • Place second layer of bubble-wrapped printers on top shrink-wrapped. > • Shrink-wrap printers to the skid to avoid movement. > • Ensure all components that were removed are included in the shipment. > Desktops: > When shipping individual machines: > • Place unit in plastic bag. Seal with tape. Wrap unit in bubble wrap. Secure bubble wrap with tape. Place > unit in cardboard box. > • Wrap keyboard in bubble wrap. > Seal with tape. > • Place unit, keyboard, power cord and mouse in box. > • Seal box with tape. > > > U.S. Customers > Version I September 2010 11 > IBM > When shipping large quantities: > • Place unit in plastic bag. > • Place on skid on its end, not flat. > • Fill skid surface with desktops. > • Place layer of cardboard on top of desktop layer. > • Place another layer of desktops on top of the cardboard. > • Repeat the process for a third layer. > • Shrink-wrap the skid to prevent movement of desktops on the skid. > Intel-based Servers: > When shipping individual machines: > • Remove component from rack and place in plastic bag. Seal with tape. > Wrap component in bubble wrap. Secure bubble wrap with tape. Place component in cardboard box. > • Wrap keyboard in bubble wrap. > Seal with tape. > • Place unit, keyboard, power cord and mouse in box. > • Seal box with tape. > • Wrap rack in bubble wrap. Seal with tape. Secure rack to pallets. > When shipping large quantities: > • See the suggested packaging for large quantities of desktops above. > When returning servers along with a rack: > If you are returning servers installed in a rack along with the rack itself, leave the servers in the rack. If you > have blade servers within chassis inside a rack, leave them all in place. Include all cables. Wrap the rack > with plastic wrap, cover the corners of the rack with cardboard and secure it with tape around the outside at > the top, middle and bottom. Have the trucking company strap the racks within the truck so they don't move > around. > When returning individual rack mounted servers without a rack: > Remove the server from the rack. Detach the rail from the server and the rack. Place the server in a plastic > bag and seal with tape. Wrap this in bubble wrap and seal it in a cardboard box. Put rails and any > miscellaneous components, such as cables, keyboards, power cords, mouse, etc in another cardboard box. > (NOTE: Failure to return the rails along with the server will result in a $50 damages charge.) Secure multiple > server boxes to a pallet. > When returning tower servers: > Place the tower in a plastic bag and seal with tape. Wrap this in bubble wrap and seal it in a cardboard box > along with miscellaneous components like cables. > When returning batteries, cables or other accessories those items must be returned either in the > same box as the unit or all accessories for each unit may be put in a box if included on the > same pallet as the units > U.S. Customers > Version I September 2010 12 > IBM > Effectively managing your PCs and Intel Servers through lease end > Returning the Equipment > What to return > All items received with the equipment at installation, including recovery CDs, must be returned at lease end > and packed with the assigned machine. Publications (Installation and User’s Guides and Technical > Reference Manuals) should not be returned. > In addition, all financed features and parts listed in the table must be returned with the leased asset. > The “Certification of Authenticity” adhesive label must remain affixed to the unit. This applies to all assets > returned in the U.S. and Canada. > The “Underwriters Laboratory (UL) ” adhesive label must remain affixed to the unit. This applies to all assets > returned in the U.S. and Canada. > Remove passwords, and customer stickers > All security passwords, including power-on, administrative and hard drive passwords must be removed prior > to returning the PC. Password protection on a computer significantly reduces the value of the machine, as > major components are rendered useless by the password. If we cannot clear the password, a charge will be > issued for the end-of-lease purchase price for the unit. In addition, all stickers that reference your company > must be removed. > Confidential data > You are responsible to remove all data and information, including, but not limited to, programs not licensed > to a specific item of equipment. We have no obligation to remove your or any other party’s data or > information from any item of equipment, unless, upon your request, we have agreed to provide this service > for a fee. > Damaged equipment > A bill for the cost of replacing missing or nonfunctional items will be sent within two months after the return of > the equipment (in most cases within one month). > The charge for missing or damaged items will be the replacement cost of the component up to the EOL fair > market value of the total asset. For example, if a laptop with a value of $250 is returned with a cracked > display that will cost $300 to repair, the charge is $250. However, if it had a fair market value of $600 the > charge would be $300, the cost to repair the display. This protects you from expensive repairs that would > cost more than the asset itself. While leased assets may have what is considered “normal wear and tear,” > the equipment must be in good working order for us to resell it to another user. Therefore, you will be > U.S. Customers > Version I September 2010 13 > IBM > charged for any necessary repairs, some of which may be outside the scope of your warranty or > maintenance agreement. > Any defects that are covered under the manufacturer’s warranty or maintenance, as applicable, should be > corrected prior to return. > Examples of normal wear and tear: > • light/minor scratches on the screen > • faded lettering on the keyboard > • minor scratches on the cover or base > • worn logo (do not remove COA) > Examples of what is not normal wear and tear: > • Missing components such as notebook AC Adapters, notebook batteries, hard drives, power cords & > cables, all LCD cables (VGA/DVI), keyboard, etc > • cracked lid, frame or cases > • Broken hinges or latch won’t close > • Missing/damaged control panel doors > • Non-removable labels (epoxy) > (Do not remove COA) > • Monitors/notebook displays: > – Cracked or severely scratched screen > – screen burn (see definition*) > – No power or no picture > – Permanent indentation on the LCD caused by the “mouse” or keys > Your responsibilities when returning equipment > You may select any carrier for the return of IBM Global Financing equipment. As a convenience, > McCollister’s Moving and Storage is available to assist you with the return of this equipment. > Contact McCollister’s Moving and Storage at 1 800 257-9595, and ask for the IBM Global Financing Desk. > The responsibility for this return lies with you, the lessee, not the carrier. If the carrier fails to perform their > responsibilities as you have requested, you must address these concerns directly with the carrier, not IBM > Global Financing. You continue to have risk of loss for the deductible amount on the casualty insurance per > your lease agreement until the arrival of the equipment at our designated location. > Serial numbers listed in bill of ladings are not proof of delivery. Final verification of the serial number will > occur upon the return, unpacking and receipt of the asset by IBM Global Financing at our facility. Your > carrier will receive signed copy for shipment with stamp “Subject to confirmation”. > > > > > > U.S. Customers > Version I September 2010 14 > IBM > Condition and completeness of equipment > All Equipment must be eligible for IBM maintenance when returned and be complete with all components, > including cables (VGA/DVI for monitors). You will be charged for missing items. The original lease > configuration must be returned along with any mid-lease feature changes that were added to the lease. > Charges due under the contract will be billed to you. These may include: > • Personal property tax reimbursement > • Repair of damage beyond normal wear and tear to the equipment > • Payment for any missing equipment or associated items > • Other taxes due, if any. > Returned parts > Notebooks Desktops and Servers Monitors Printers > Power cord Power cord Power cord Power cord > AC adapter Keyboard Tilt/swivel Cables > Battery Mouse DVI-Digital cable Paper trays > Docking station with keys Pedestal/mini tower with base VGA-Analog cable Sheet feeders > Covers and bezels Cables/server cable covers Cable covers Toner cartridge1 > Port replicators Server Rail Kit Control panel doors > External floppy drives > This list is not all-inclusive; any other parts originally shipped with the PC should be returned. > 1 When shipping toner cartridges, remove from printer and package separately in a plastic bag. > Refer to the section on packaging for more details. > U.S. Customers > Version I September 2010 15 > IBM > Effectively managing your PCs and Intel Servers through lease end > Shipping and Receiving > Shipping > There is no requirement to use a particular carrier or shipping company to return the assets. You can > contact McCollister’s Moving and Storage at 1-800-257-9595 and ask for the IBM Global Financing Desk for > assistance with shipping at igf@mccollisters.com > Regardless of your transportation decision, make sure that you follow the packing instructions in this guide > to avoid damage. You continue to be responsible for the equipment until it arrives at our designated location. > Due to the high volumes of equipment received at our facility we are unable to return equipment shipped in > error. Please check to make sure all assets being returned are intended for return to IBM Global Financing. > Receiving > Our refurbishment facility has been established in Raleigh, North Carolina, to streamline the logistics of > receiving, verification, refurbishment and remarketing of our leased PCs. The facility is ISO9002-certified > and encompasses over 500,000 square feet. The assets are scanned into our system, moved to a staging > area and passed through our inspection process. Our investment in automation is critical to reduce our costs > and yours. > U.S. Customers > Version I September 2010 16 > IBM > Scheduling receipts > Due to the volume of assets received at our Center, large shipments must be scheduled as follows: > PC Shipment Size > Warehouse Notification > Requirement > < 100 units* None > > 100 units > Schedule appointment with the Dock > Master at least three days prior to your > planned return > To schedule a receipt call the Dock Master at 1-919- 413-3227. > * A “unit” can be a system unit, monitor, printer or laptop. Each serialized asset is considered a unit for > receiving purposes. > Shipment receipts are heaviest on Fridays and at the end of the month, so dock times may not be readily > available. For all shipments over 100 units, you must speak with a scheduler to reserve dock time. If a > scheduler is not available, you should leave a message and one will call you back. Larger shipments over > 200 units will not be accepted without prescheduled dock time. > To ensure we are able to meet your carrier’s arrive date and time, it is recommended that you call the Dock > Master three days prior to delivery. > Return Address > PC assets should be returned to: > Flextronics Corporation > 1200 Innovation Avenue > Dock 29-32 > Morrisville, NC 27560 > Dock Master: > 1-919-413-3227 > > > > > > > U.S. Customers > Version I September 2010 17 > IBM > Recommended Inspection Criteria Checklist IBM Global Financing > Check Point Inspection Results Comments Sign-off > Desktop > Is the unit physically intact? Yes No > Each unit will be inspected for physical damage upon receipt. > The following components of the case are examined for cracks: > lid, base,keyboard, keyboard frame, hinges, LCD frame, power > switch assembly, audio/video jacks, volume controls, PCMCIA > bezels, and rear door. > Laptop > Are there any cracks in the case? Yes No > With the power off, are there any visible scratches in the LCD > (over 1/8” long or perceptible to the touch)? Yes No > Is there any LCD discoloration? Yes No > All Units > Does the unit power-on without hardware error? Yes No > Note: Hardware testing consists of a Power-On-Self-Test > (POST) only. Hardware errors that appear during machine > startup indicate defective, missing or incompatible hardware. > Have passwords been removed? Yes No > Indicate total RAM during boot-up ___ MB__ > __Indicate hard drive capacity during boot-up__ _ GB > Indicate the presence, absence and condition of the following > components: Missing (Y/N) Working (Y/N) Damaged (Y/N) > CD-ROM drive Yes No Yes No Yes No > DVD Yes No Yes No Yes No > Floppy drive Yes No Yes No Yes No > Hard drive Yes No Yes No Yes No > Modem Yes No Yes No Yes No > Network card Yes No Yes No Yes No > Keyboard Yes No Yes No Yes No > Mouse Yes No Yes No Yes No > Power cord Yes No Yes No Yes No > Certification of Authenticity (Microsoft License) Yes No Yes No > Underwriters Laboratory Certification (UL) Yes No Yes No > Additional Comments: > _ > ___ > Note: > Final inspection by lessor occurs at the receiving point. Lessees remain responsible for any damage of equipment > occurring up to that point. Damage billing is based solely on the lessor’s inspection and will be received approximately two > months after return of equipment. > U.S. Customers > Version I September 2010 18 > IBM > End of Lease Inspection Criteria IBM Global Financing > Problem Description > Current > Charge > Range* > System board > Machine returned an error indicating system board failure, Power On > Self Test (POST) failure, defective system board. $25–$300 > Admin. password lock > Admin. password not removed from machine, locking processor/hard > drive. $50–$400 > Hard drive > Missing, damaged, nonfunctioning drive or drive is smaller than model > specification. $25–$75 > Memory > Missing, damaged, nonfunctioning memory or memory is incompatible > with model specifications (voltage and parity vs. non-parity). $15–$90 > Notebook keyboard Nonfunctioning keyboard. $25–$125 > Case > Any cracks found in case, including but not limited to cracks in lid, base, > keyboard frame, or on keyboard surface. $50–$100 > AC adapter port Cracks around the AC adapter port insulator. $50–$100 > Notebook LCD (Liquid Crystal > Display) Scratches, cracks, burned image on LCD, mousedots, cloudy screen. $50–$300 > Battery Missing or wrong battery returned with machine. $50 > CD/DVD Missing, damaged or nonfunctioning CD/ DVD. $20–$30 > CDRW or DVD/CDRW Missing, damaged or nonfunctioning CDRW or DVD/CDRW. $50–$75 > DVDRW/CDRW (Multiburner) Missing, damaged or nonfunctioning DVDRW/CDRW multiburner. $125–$200 > Floppy drive Missing, damaged or nonfunctioning floppy drive. $25 > AC adapter Missing, damaged or nonfunctioning AC adapter. $35 > PCMCIA adapter card/connector > Missing, damaged or nonfunctioning PCMCIA card/connector (e.g., > modem, network card). $25 > Docking station key Missing docking station key. $35 > PC keyboard Missing keyboard. $20 > PC mouse Missing mouse. $5 > Damaged monitor (CRT and flat panel > displays) > Monitor will not power on, does not display picture or is physically > cracked or shattered. $10–$115 > Burnt screen monitor (CRT and flat > panel displays) > Lines or characters burnt into the screen, more than 1” along border or > > 1 character in size, mid-screen. $10–$170 > Monitor tilt/swivel base Missing or damaged pedestal. $10–$25 > Monitor power cord Missing or damaged power cord. $10–$15 > Monitor VGA cable (analog) Missing or damaged VGA cable $10 > Monitor DVI cable (digital) Missing or damaged DVI cable $20 > Flat panel display Scratched/damaged > display. Scratched/damaged display. $50–$225 > Flat panel display power adapter Missing or damaged power adapter. $25 > Printer toner cartridge Missing toner cartridge. $25 > Printer case Missing/damaged printer cover panels. $25 > Printer failure Printer will not power on. $50 > Server Rail Kit Missing Server Rail Kit $50 > Certification of Authenticity (Microsoft > License) Damaged or Missing COA $20 > Underwriters Laboratory Certification Missing Underwriters Laboratory Certification (UL) $75 > · Prices and charges subject to change without notice due to fluctuating parts prices, availability and newly > identified damage. > U.S. Customers > Version I September 2010 19 > IBM > PC Rollback Checklist IBM Global Financing > When planning for a large rollback, these are items that we believe will help make this process successful. > These items should be updated to include specific environmental considerations for your organization. > Rollback Topic Sign-off > Prior to Lease End > Assign End of Lease Coordinator. > Contact IBM Global Financing at 1 800 IBM-3552 to discuss end of lease transition and billing stop dates. > Review End of Lease Supplement information, or End of Lease information available online using the IBM > Global Financing Customer Centre* (*tool, to determine return status for each item of equipment.tool, to > determine return status for each item of equipment.) > Indicate actual return date for each item. > Ensure IBM Global Financing has valid serial numbers prior to return of assets. > Equipment Preparation > To ensure that the units are functioning properly prior to return, we strongly suggest that the onboard diagnostics > are used to check each unit (e.g., Easy Setup Diagnostics for ThinkPad® notebooks). We recommend you use > an industry-standard diagnostic package or built-in diagnostics for non-IBM equipment. This process will ensure > the most complete and easiest check of the unit for functional problems or hardware failures. Such diagnostic > tools should identify any impending hardware failures. > Complete Inspection Criteria for each item? > Is any of the defect covered by warranty/maintenance agreements? If so, fix prior to shipment. > Have power-on and administrative passwords been removed? > Is the Certification of Authenticity in legible condition on the unit (not damaged or missing)? > Remove all data and information from hard drive. > Remove all programs not licensed to a specific item of equipment. > Remove all stickers that reference your company or related IT organization. > Packing > Each machine is examined for configuration content, to ensure that all of the components of the machine, > including any features financed, are present. Absence of features/components expected will result in a fee > commensurate with our costs of restoring or replacing the defective or missing components. > Pack PC in accordance with packing recommendation to avoid damage (based on shipping method). > Items to be included with the PC should be included in the same box if that does not create a risk of potential > damage. For example, it is acceptable to ship port replicators separately from notebooks, provided the packing > material clearly identifies that the port replicators are being returned with the notebooks. The same can be said > for keyboard/mice for desktops: > Notebooks Desktops and Servers Monitors Printers > Power cord Power cord Power cord Power cord > AC adapter Keyboard Tilt/swivel Cables > Battery Mouse DVI-Digital cable Paper trays > Docking station with keys Pedestal/mini tower with base VGA-Analog cable Sheet feeders > Covers and bezels Cables/server cable covers Cable covers Toner cartridge1 > Port replicators Server Rail Kit Control panel doors > External floppy drives > For all items, include contents and inspection criteria checklist. > U.S. Customers > Version I September 2010 20 > IBM > Shipping > Assign Shipping Coordinator to coordinate and consolidate shipping. > Determine most effective way to ship PCs: > Single Unit to 20 Units Method: > Up to 100 Units Method: > Over 100 Units: Contact shipping > company and send via pallet Method: > Call Flextronics to schedule shipment receipts at 1 919 413-3227 > Delivery of 100 to 200 units—requires 48 hours’ notice > Delivery of over 200 units—call to schedule in advance > * For more information about Customer Centre, contact your IBM Global Financing representative. > ** When shipping toner cartridges, remove from printer and package separately in a plastic bag. > Refer to the section on packaging for more details. > © Copyright IBM Corporation 2005 > IBM Global Financing > North Castle Drive > Armonk, NY 10504-1785 USA > ibm.com/financing > Content provided for the United States of America > 11-15-05 > All Rights Reserved > IBM and the IBM logo are registered trademarks > of International Business Machines Corporation in > the United States, other countries, or both. > ThinkPad is a registered trademark of Lenovo in the > United States, other countries, or both. > IBM Global Financing offerings are provided > through IBM Credit LLC in the United States and > other IBM subsidiaries and divisions worldwide > to qualified commercial and government customers. > Rates are based on a customer’s credit rating, > financing terms, offering type, equipment type and > options, and may vary by country. Other restrictions > may apply. Rates and offerings are subject to > change, extension or withdrawal without notice. > Other company, product, or service names may be > trademarks or service marks of others. > IGF4-A049-01 > U.S.
 * Please refer to the following phone numbers to assist you with preparing your equipment for return – United States:**
 * Deinstallation & Packing of Equipment for Return, which includes Maintenance Qualification: Express Services - __**CONTACT**__ Westee Taylor-1-919-804-6791/1-919-296-6791
 * Maintenance Qualification only: 1 800 IBM-SERV
 * U.S. Customers

Letter from IBM End Of Lease